Note: The instructions in this step are a general guide using one driver package as a figure. In this case, we select the Printer folder first. Often the driver is a few directories deep.Go to the extracted files and click Open.If prompted for Additional Port Information, under Device Type, select Standard and Generic Network Card then click Next.Uncheck the option for Query the printer and automatically select the driver to use, then click Next. In the Hostname or IP address field, enter the IP address of the printer.Select Add a printer using a TCP/IP address or hostname and click Next.Click "The printer that I want is not listed" to manually setup the printer. The Add Printer dialogue opens and begins to search for available printer.On the top menu bar, click Add a Printer.Click the Start Button or press the Windows Keyboard Button and type Control Panel to filter to the Control Panel Icon.Printing reports from the control panel can vary by printer model.ĭepending on your printer, another method might be:Note: Exact instructions for your model of printer can be found in the User Guide. HP printers without a touchscreen control panel: On the control panel, press and hold the Wireless and Information buttons. Printers with a touchscreen control panel: On the control panel, open the Wireless or Network Settings menu, and then select Network Configuration Report or Network Configuration Page. HP Smart app: From the app home screen, click the image of your printer, click Printer Reports under Tools, and then select Network Configuration Report. The green light should be steady,Īnd the orange activity light should blink. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's EthernetĬheck the lights on the printer's Ethernet port to make sure the connection is successful. Check with your router manufacturer for more information.Įthernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector. Wireless isolation could be causing your printer to appear offline. Go to Restore Wi-Fi setup mode on your HP printer for more information.Įnable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect Use the printer control panel to restore Wi-Fi setup mode, and then set up the printerĪgain. Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.Įnable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions. The blue bar stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins. HP Deskjet 60, ENVY 60, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. The printer Wireless light stops flashing Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password. Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the If it is off or blinks, the printer is disconnected from the network. If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same networkĪs your computer or mobile device. Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the
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