The agency did not address a list of WBEZ’s questions for this story, but responded with written statements. It’s not clear whether the tollway has ever rejected any subpoena for its customers’ data. I would call it mission creep,” she said. “It should not be a system that allows the government to turn over to private litigants detailed information about your whereabouts, and to the extent that it is, people should know that. “This is supposed to be a program that collects money for when you drive on the roads,” said Karen Sheley, an attorney with the American Civil Liberties Union of Illinois. “It’s scary when these government agencies, like the tollway or places that have what feels like nearly unlimited access to my whereabouts or my child’s whereabouts, are careless with the information,” she said. Ellen’s ex-boyfriend also requested similar private information about her parents, and the tollway turned all of it over - without ever notifying Ellen or her family. The tollway complied with that legal request, and also turned over information about Ellen’s new cell phone number, email address, credit card and license plate. That’s because he opened a court case to which Ellen wasn’t even a party, then subpoenaed the Illinois Tollway for I-Pass transponder records that would show her movements on the state’s tollways. She even bought a new car with a new license plate - all to make it harder for her troublesome ex to contact her.īut a few months later, Ellen’s ex obtained all that information - and much more - without her knowing. With the order of protection in place, Ellen said she also changed her cell phone number and email address. She said even the cops eventually got sick of coming out and suggested she get a restraining order against her ex. (WBEZ is identifying her with a pseudonym for her family’s safety.) In a court filing, Ellen said he would call and text so much - he even started sending letters to her house every day - that she felt like she was being stalked. He continued requesting wellness checks on the little girl even though police never found anything wrong. but they won't replace the transponder until after 6 years.But then, she said, he became obsessive. But the transponder doesn't tell me when I make or miss a toll. So if I miss a toll, I'm supposed to call ahead of time. replace my transponder." She replied, "well, you've only had it for three years and we usually don't replace them until after 6 or 7 years because that's how long the batteries typically last." She said you can't replace the battery and only replace the whole transponder once it's determined the battery is dead. I told her clearly it's not working if only half the tolls are registering and asked if the battery may be low. So how are you supposed to know when your transponder doesn't pay a toll so you can call and pay the toll before a notice with a fee is sent out? WTF?!?!īack to the transponder not working. I told the lady at IDOT this and she said the old iPass transponders were like that, but customers complained that they beeped too much. Sun Pass would beep one way to tell you it registered a toll and another way to tell you your account was low. When I lived in Florida, we had Sun Pass. How would I know I missed the tolls?!?! The iPass transponder has no lights and doesn't beep. They said, "in the future, call ahead and tell us you missed the tolls." I called IDOT and they waived the fees and just charged me for the tolls. So it's like "paid toll", "missed toll", "paid toll", "missed toll", so I assume there's something wrong with the transponder. $20 for each missed toll, times three, plus the $1 or $1.50 for each toll across two different days (two on one day, one on another).įunny thing is, I logged into my account and it said that on the same days I missed tolls, IDOT registered that I also went through tolls and paid with my iPass transponder. So today I get a bill in the mail from IDOT stating that I owe them $60+ for unpaid tolls.
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